1. General provisions
These terms set out the rules for using the Lookella website and app available at lookella.com (the Service). They are terms for the provision of electronic services under Polish law (Act of 18 July 2002 on the provision of electronic services).
The Service is provided by [NAZWA FIRMY / IMIĘ I NAZWISKO PRZEDSIĘBIORCY], [ULICA I NUMER, KOD POCZTOWY, MIEJSCOWOŚĆ, POLSKA], Tax ID (NIP) [NIP], REGON [REGON], email: [kontakt@lookella.com] (the Provider).
In these terms:
- User means a natural person aged 16 or over who uses the Service;
- Account means the User's individual area of the Service, protected by an email address and password;
- User Content means photos, clothing descriptions, profile details and other information the User enters into the Service;
- AI Analysis means a rating, recommendation, description or suggested look generated automatically by an artificial intelligence model.
2. Services
The Provider offers the following services free of charge:
- an Account;
- outfit rating based on a photo and details of the occasion, style and weather;
- a virtual wardrobe – saving photos of clothes and recognising them automatically;
- the fitting room – checking whether a new item works with the clothes saved in the virtual wardrobe;
- generating looks from clothes saved in the virtual wardrobe;
- saving ratings and looks in the User's panel;
- product recommendations with links that search for them in third-party online shops;
- automatic translation of the interface and results into Polish, English, German or Spanish.
The Provider may set a daily limit of AI Analyses per Account. The current limit is shown in the Service.
3. Technical requirements
To use the Service you need:
- a device with internet access (computer, tablet or smartphone);
- an up-to-date version of Chrome, Safari, Firefox or Edge with JavaScript and cookies enabled;
- an active email address.
Photos can be uploaded as JPG, PNG or WebP files of up to 15 MB.
4. Account and conclusion of the contract
To create an Account you provide your first name, email address and a password and accept these terms. The contract for the provision of services is concluded for an indefinite period when the Account is created.
The Service is for people aged 16 or over. Users must provide true details and must not share their password. Each Account may be used by one person only.
Users may terminate the contract at any time by deleting their Account under Profile. Deleting the Account permanently deletes User Content as described in the Privacy Policy.
The Provider may terminate the contract with 14 days' notice for good reason, in particular a breach of these terms, and with immediate effect in the event of a serious breach (for example uploading unlawful content). The Provider will inform the User by email and give reasons.
5. Acceptable use
Users must use the Service lawfully and in line with these terms. In particular, it is prohibited to:
- upload unlawful content or content that infringes the personal rights or copyright of others;
- upload photos of other people without their consent;
- upload erotic or pornographic content, or photos of minors other than the User themself;
- circumvent limits, scrape data, interfere with the Service or attempt to access other people's Accounts.
6. User Content
Users keep all rights to their User Content. The User grants the Provider a non-exclusive, free licence to store, process and pass User Content to processors (including the AI model provider) solely to the extent needed to provide the services. The licence ends when the content or the Account is deleted.
User Content is private. The Service does not publish it or share it with other Users.
7. AI Analyses
AI Analyses are generated automatically by an artificial intelligence model (Claude, provided by Anthropic). They are for guidance and inspiration, may contain inaccuracies and are not professional advice, including health advice. Users make their own decisions about clothing and purchases.
8. Recommended products and shop links
When rating an outfit, the Service may recommend products and show links that search for them in third-party online shops. The Provider is not the seller, is not a party to contracts concluded in those shops and is not responsible for their offers, prices or availability.
Some links may be affiliate links. This means the Provider may receive a commission from the shop if the User makes a purchase. It does not affect the price the User pays.
9. Availability and liability
The Provider makes every effort to keep the Service running without interruption but may carry out technical maintenance, announced in advance where possible. Nothing in these terms excludes or limits the Provider's liability to consumers where the law does not permit it.
10. Complaints
Complaints about the Service can be sent to [kontakt@lookella.com]. Please include the email address of your Account and a description of the problem. The Provider will deal with the complaint within 14 days of receiving it and reply to the User's email address.
Consumers may also use out-of-court complaint and redress procedures, for example consumer advice bodies in their country of residence.
11. Right of withdrawal
A User who is a consumer may withdraw from the contract within 14 days of its conclusion without giving any reason by sending a statement to [kontakt@lookella.com]. In addition, the User may delete the Account at any time at no cost. The services are free, so withdrawal involves no refunds.
12. Changes to these terms
The Provider may change these terms for good reason, in particular changes in the law or in the scope of the services. Users will be notified by email at least 14 days before the changes take effect. A User who does not accept the changes may delete the Account before that date.
13. Final provisions
These terms are governed by Polish law. This choice of law does not deprive consumers of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence. The point of contact for Users and authorities, including under the Digital Services Act (DSA), is [kontakt@lookella.com].